Virtual Consultation 3: Creating an enabling environment for a sustainable telehealth ecosystem


The George Institute for Global Health, India is organizing a series of virtual policy consultations on telehealth & virtual care for patients with chronic conditions. These consultations will bring together experts representing key stakeholders across the entire ecosystem to discuss unmet needs, user expectations, identify barriers and enablers towards a sustainable telehealth ecosystem.

We aim to develop a policy brief on Safe, Effective & Comprehensive Use of Telemedicine with a focus on chronic conditions to support the implementation and scale up of telemedicine in India and other low- and middle-income country settings.

The third virtual consultation is on Creating an enabling environment for a sustainable telehealth ecosystem.

The experts will discuss:

  • Building blocks of a telehealth ecosystem – future directions
  • Digital Health Infrastructure and Interoperability for continuum of care
  • Certification and Accreditation for telemedicine, telehealth and virtual care


  • Prof Nikhil Tandon, Professor of Endocrinology, All India Institute of Medical Sciences, New Delhi
  • Mark Landry, Regional Advisor, WHO South East Asia Regional Office
  • Dr Atul M Kochhar, CEO, National Accredited Board for Hospitals and Healthcare
  • Dr Louise Schaper, CEO, Australasian Institute of Digital Health 
  • Dr Sita Rama Budaraju, Senior Consultant- Health, Tata Trusts


  • Dr Shenoy Robinson: Healthcare Industry thought leader, Chairperson CII Technical Committee on Health
  • Dr Oommen John: Senior Research Fellow, The George Institute for Global Health, India

As the COVID-19 pandemic has disrupted delivery of routine healthcare delivery services, the Board of Governors (BoG) of the Medical Council of India (MCI) released of Telemedicine Practice guidelines. The challenges posed by the pandemic and unmet need of health services delivery due to the lock down has generated unprecedented interest in the practice of telemedicine in India.

While telemedicine is an excellent and powerful tool for healthcare providers & hospitals to extend care, there are several challenges and opportunities for its sustainability and scale up. Telemedicine and Telehealth need to be comprehensive, safe, practiced ethically and in the best interest of the patient. The policy brief aims to address these critical aspects to create an enabling environment to leverage telehealth as an enabler for strengthening health services delivery and support universal health coverage in India and other low- and middle-income countries.